Service Advisor Jnr

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Date: Oct 19, 2026

Location: Windhoek, NA

Company: Nors

With a legacy of over 90 years, we continue to grow and strengthen our presence in the 7 countries where we operate, with more than 100 units and representation of leading brands in our business areas.
Every day, we strive to meet market needs with excellent solutions, equipment, and services — and we believe we have the best talent to deliver on those expectations.

Ready to take the next step in your career?
Your new opportunity might be right here.

We are looking for a Service Advisor Jnr. to join our After Sales team in Windhoek.

What's the challenge?

  • Serve as the primary point of contact for customers, handling inquiries, scheduling service appointments, and providing updates on vehicle repairs.
  • Manage front office activities, including administrative tasks, customer service, and coordination between departments.
  • Address customer concerns and escalate unresolved issues to management when necessary.
  • Conduct follow-ups with customers pre- and post-service to ensure satisfaction and address any concerns.
  • Oversee warranty claims, check warranty status, and ensure campaigns are applied correctly to job cards.
  • Maintain workshop booking schedules and ensure efficient workflow management.
  • Process job cards accurately and in a timely manner, including opening, closing, and linking required documentation.
  • Explain work performed to customers, provide cost estimates, and obtain approvals before proceeding with repairs.
  • Handle invoicing and ensure job cards are billed before vehicle release.

 

What do we expect from you?

  • Grade 12 – with a pass in English;
  • At least 2 years of professional experience in similar functions;
  • Technical knowledge of the Company’s products (added advantage);
  • Good command of Microsoft Office;
  • Responsible, autonomous, dynamic and organized;
  • Customer-oriented with ability to communicate with customers effectively;
  • Analytical approach to problem-solving with strong attention to details;
  • Commercially and business focused.

 

Do you want to embrace a new challenge within Nors and be part of a growing team? We’re waiting for you! 

At Nors, we believe in our people as the driving force behind our success. We value respect, continuous learning and our values, promoting a positive, fair and inclusive working environment.

All opportunities are open on the basis of equality, respecting the different abilities, backgrounds, identities and cultures that make us who we are.

making it work. making it happen.