Parts Supervisor

Mission

The parts supervisor’s responsibility is emphasized on increasing revenues and customer service by improving Parts and Warehouse operating efficiencies through processes in the Parts department.

Main Responsibilities

• Supervise the employees of the parts department and the warehouse, organize work schedules, vacations, training and emergency service, for the smooth running of the department.
• Place and follow up on orders to Volvo and other suppliers to better meet customer expectations.
• Track the budget for the current year and to keep it up to date.
• Create documents in the system to keep track of records.
• Authorize and verify invoices from the parts department (including transportation) to ensure all information is correct.
• Handle customer disputes to resolve issues.
• Work in compliance with Quebec's Occupational Health and Safety laws and Strongco's program, for the smooth running of the department.
• Follow up on inventories to be up to date with the products.
• Make reports for Volvo (claims, 45 days return, etc.), for reimbursement purposes.
• Follow up with Strongco for parts, core, etc and to keep track.
• Responsible for the parts sales budget and increasing parts sales through upselling and developing customer relationships in the parts department.
• Support the service department with all parts orders, quotes and inquiries.  
• Ensure customer accounts are in good standing prior to placing parts orders.
• Locate parts that are no longer available from the OEM.
• Keep the Branch Manager informed of any problems or questions regarding parts orders.
• Keep the Branch Manager informed of any customer issues from the parts department.
• Train parts department, warehouse employees on their role, and coach them to be more than parts order takers, parts salespeople.
• Handle disputes with parts customers and ensure their satisfactory.
• Responsible for back order management, parts transportation, logistics, shipping, receiving, parts storage, filing and reporting.

Technical Skills :

• Past supervision experience;
• Knowledge of Parts counter process;
• Knowledge of Warehousing practices;
• Knowledge of Vendor systems;
• Knowledge of administrative practices;
• Knowledge of the Heavy Equipment industry is a must;
• Prior Parts management an asset.

HEALTH & SAFETY:

Familiarize and comply with health and safety statutory requirements stipulated by the Occupational Health and Safety Act and regulations.