Parts Specialist

Mission

Parts specialists ensure an adequate supply of parts. They monitor inventory, work with vendors to get correct parts, and help customers find necessary materials.

Main Responsibilities

•          Prompt and accurate processing of parts orders; the customer asks us for the parts; we deliver the right order in time not to lose our customer and to increase the turnover

•          High level of customer service on the Parts counter; keep good relations with our customers to do business with them, to make them come back to us more often and to give a good image of the company

•          Physical inventory accuracy and daily cycle counts; updated all the time, it allows us to know quickly what we need for the parts and make the order, report to supervisor

•          Answering phone with a high level of service and urgency; we answer the phone in order not to lose the orders of the customers, and to answer their needs

•          Prompt ordering from vendors to fulfill customer orders; to help our customers,

•          Filling and processing shipping and receiving documents; when sending the parts we always put comments in the system, which parts should be sent to the customer and when, we update the shipping department.

•          Timely processing of returns and credits; verification of the parts received, to be sure that we have received everything.

•          Proactive customer contact and telemarketing; customers calls for upselling parts they may need

•          Seek out opportunities to increase part sales; give advice to make other changes of parts

•          Backorder tracking and recovery; advise missing parts have been tracked in the system

•          Ensuring a high level of support to the Service Department;

•          Timely completion of duties as outlined by the Parts Supervisor

HEALTH & SAFETY:

Familiarize and comply with health and safety statutory requirements stipulated by the Occupational Health and Safety Act and regulations.

SKILLS:

• Knowledge of heavy equipment
• Microsoft office
• Knowledge of parts
• Customer service
• communication