Technical Training & Support Manager - Nors Canada.

With a legacy of over 90 years, we continue to grow and strengthen our presence in the 7 countries where we operate, with more than 100 units and representation of leading brands in our business areas.
Every day, we strive to meet market needs with excellent solutions, equipment, and services — and we believe we have the best talent to deliver on those expectations.

Ready to take the next step in your career?
Your new opportunity might be right here.

We are looking for a Technical Training & Support Manager - Nors Canada. to join our Training team in any major Nors location .

SUMMARY:

The Technical Training & Support Manager is the enterprise leader for technical capability, ensuring technicians and parts teams are trained, supported, and equipped to deliver high-quality service and maximize equipment uptime. This role is responsible for developing and delivering instructor-led technical training, coordinating OEM training programs, supporting technical troubleshooting, and building long-term organizational capability.

Expected Salary range (gross/annual)    

$150,000 to $175,000 a year.

DUTIES AND RESPONSIBILITIES:

Acts as the “Capability Builder for NORS Canada”, accountable for: 
•  Technician and parts training systems 
•  Real-time technical support 
•  Knowledge management and sharing 
•  Alignment of capability to operational needs 
Roles & Expectations 
•  Business Impact 
   o    Improve technician productivity and first-time fix rates 
   o    Reduce repeat failures and technical escalations 
   o    Improve speed to competency 
Operational Excellence (Lean) 
•  Standardize:  
   o    Training paths 
   o    Certification processes 
   o    Knowledge sharing systems 
•  Build structured technical support network 
•  Capability Development 
   o    Develop and deliver instructor-led technical training programs for technicians, apprentices, and parts personnel.  
   o    Coordinate OEM training opportunities and ensure consistent delivery across all regions.  
   o    Facilitate technical workshops and knowledge-sharing sessions.  
   o    Evaluate training effectiveness and update course content as required. 
•  Standard Work 
Daily 
•  Support technical escalations 
•  Maintain visibility of critical issues 
•  Update and communicate technical information 
Weekly 
•  Review:  
   o    Training delivery progress 
   o    Technical support requests and trends 
•  Coordinate with regional leaders on needs 
•  Deliver or coordinate instructor-led technical training sessions.  
•  Review upcoming training schedules and resource requirements. 
Monthly 
•  Review:  
   o    Training completion and effectiveness 
   o    Technical issue trends and repeat failures 
•  Update knowledge database 
Quarterly 
•  Assess technician capability gaps 
•  Adjust training programs 
•  Review support model effectiveness 
Annually 
•  Build training plan and budget 
•  Define learning paths and certification targets 
•  Align with OEM requirements.
KPIs 
Capability 
•  Training hours delivered  
•  Number of instructor-led training sessions completed  
•  Technician training participation rate  
•  Technician certification completion (where measurable)  
Operational 
•  Technical support requests resolved  
•  Repeat technical issue trends (where available)  
Support 
•  Technical response time  
•  Training satisfaction scores  
•  Knowledge articles created or updateds

CORE COMPETENCIES:

• Excellent written and verbal communication skills
• In-depth knowledge of available training programs, both in and out of the workplace
• Strong organizational skills
• Excellent knowledge of digital software systems 
• Strong business management skills
• Strong analytical skills
• Strategic planning skills
• Strong time management and planning skillsy 
•  

EDUCATION/TRAINING:

• Post-secondary diploma and/or relevant work experience;
• Proficiency in French is an asset 

PARTICULAR CONDITIONS

• Minimum 30% travel  

HEALTH AND SAFETY

It is our expectation that all Nors Employees will conduct their work in a safe manner, abide by all Nors safety policies and report all hazardous conditions and unsafe work procedures. In addition, Nors employees will be required to report any and all incidences/accidents/near misses according to company policies

Nors is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. We recognize our obligations and responsibilities as an employer and encourage applications from all qualified candidates including members of visible minorities.

Nors will accommodate people with disabilities during the recruitment and assessment processes. If accommodation is requested, Nors will consult with the applicant and arrange for the provision of suitable accommodation that considers the applicant’s needs.