PSSR

With a legacy of over 90 years, we continue to grow and strengthen our presence in the 7 countries where we operate, with more than 100 units and representation of leading brands in our business areas.
Every day, we strive to meet market needs with excellent solutions, equipment, and services — and we believe we have the best talent to deliver on those expectations.

Ready to take the next step in your career?
Your new opportunity might be right here.

We are looking for a PSSR to join our Parts team in Mississauga.

MISSION 

The Parts & Service Sales Representative (PSSR) is responsible for parts & service revenue growth of a specific assigned branch and/or territory through providing a wide variety of after-sales solutions to our customers.  

DUTIES AND RESPONSIBILITIES:

• • Call on and visit prospect and existing customers to establish a relationship and offer parts & service 
  solutions to grow the revenue of the assigned area of responsibility.
  • Complete machine inspections for our customers to minimize potential breakdown and bring 
  additional work to the branch(es) in its territory.
  • Attend all new equipment deliveries in their territory, and provide quotations to the customers to 
  secure service maintenance contracts and extended warranty opportunities.
  • Directly sell parts, parts accessories, and lubricants to customers to increase revenues.
  • Provides pro-active consultation and subsequently quotations for machine refurbishment to 
  prospect and existing customers to minimize their total costs of ownership and prevent critical 
  failures and downtime.
  • Assess customer needs with regards to training deficiencies and propose and conduct operator 
  training to improve operator output.
  • Identifies obsolete (impaired) parts and match them with needs of customers to generate sales 
  opportunities.
  • Complete fundamental PSSR training in prescribed times and stay abreast of all new product and 
  service offering as well as any additional training that will help maximize chance of success selling to 
  customers.
  • Review a variety of reports to generate leads and opportunities to accomplish main responsibilities.
  • Required to participate in various customer-facing meetings either as a representative or a support 
  to the representative of the company.
  • Communicate, from time to time, with the OEM on goodwill and warranty related issues to expedite 
  resolution to the customers.
  • Responsible to follow all Health & Safety guidelines and report any infraction being encountered to 
  maximize having a safe place to work.
  • Performs other duties as assigned
•  

CORE COMPETENCIES:

• Try to solve problems as soon as possible
• Manage priorities
• Excellent written and oral communication skills
• Proficient with time management skills
• Computer literate with Microsoft software, email
• Prior experience is considered an asset.
• Organization
• To be attentive to the customer's needs 
• Multitasking 

EDUCATION/TRAINING:

• Post-secondary education or Office Administrator diploma

HEALTH AND SAFETY

It is our expectation that all Nors Employees will conduct their work in a safe manner, abide by all Nors safety policies and report all hazardous conditions and unsafe work procedures. In addition, Nors employees will be required to report any and all incidences/accidents/near misses according to company policies

Nors is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. We recognize our obligations and responsibilities as an employer and encourage applications from all qualified candidates including members of visible minorities.

Nors will accommodate people with disabilities during the recruitment and assessment processes. If accommodation is requested, Nors will consult with the applicant and arrange for the provision of suitable accommodation that considers the applicant’s needs.