Business Support Specialist

With a legacy of over 90 years, we continue to grow and strengthen our presence in the 7 countries where we operate, with more than 100 units and representation of leading brands in our business areas.
Every day, we strive to meet market needs with excellent solutions, equipment, and services — and we believe we have the best talent to deliver on those expectations.

Ready to take the next step in your career?
Your new opportunity might be right here.

We are looking for a Business Support Specialist to join our IT team in Mississauga.

SUMMARY

The Business Support Specialist serves as a critical business support resource and functional expert to own business processes supported in e-Emphasys and evolve new functionalities according with business demand. In this role, you will collaborate with various stakeholders to gather requirements, analyze business processes, manage master data and assist in the development of solutions that enhance operational efficiency. You will play a crucial role in bridging the gap between business needs and technical solutions. .

Expected Salary range (gross/annual)    

60K to 70K per year

DUTIES AND RESPONSIBILITIES

• Act as the bridge between business and technology by working with the business stakeholder 
  to gather and document business requirements for changes or enhancements needed 
• Identifying data quality issues, resolving inconsistencies, and performing regular updates to 
  Master Data to ensure a "single source of truth" for the organization.
• Work with Finance, Sales, After-Sales teams to analyze current business processes and identify 
  areas for improvement in the solution
• Support the development and implementation of business solutions and technologies with the 
  broader IT team and vendor.
• Create detailed documentation including user stories, process flows, and functional 
  specifications as needed
• OEM Data Integration: Manage the end-to-end process for non-automated, data uploads from 
  Original Equipment Manufacturers (OEM). You will ensure real-time accuracy and 
  synchronization between vendor data and our internal systems.
• Participate in user acceptance testing (UAT) and provide support during the rollout of new 
  systems and updates
• Monitor and analyze system performance and user feedback to recommend enhancements
• Participate in functional side of ERP versioning. Partner with both IT and Business units to plan, 
  test, and execute upgrades to ensure the ERP remains current 
• Provide continuous oversight and functional administration of the new CRM module. You will 
  ensure the configuration is optimized to support the sales pipeline and customer lifecycle.
• Performs other duties as assigned;

CORE COMPETENCIES:

• Strong analytical and problem-solving skills
• Excellent verbal and written communication skills
• Ability to work collaboratively in a team environment;.
• Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word)
• Basic understanding of data management
• Familiarity with project management and collaboration tools such as JIRA
• Industry experience is preferred
• Strong attention to detail and a commitment to delivering high-quality work
• Ability to adapt to changing priorities and thrive in a fast-paced environment
• Proactive attitude with a willingness to learn and develop new skills
• Strong interpersonal skills and the ability to build relationships across 
  departments
• Ability to translate "Business Speak" into technical configuration and vice-versa

EDUCATION/TRAINING:

• Post-secondary education or training in Information Systems or Business Administration.
• Business Analysis or equivalent work experience is helpful.

HEALTH AND SAFETY

It is our expectation that all Nors Employees will conduct their work in a safe manner, abide by all Nors safety policies and report all hazardous conditions and unsafe work procedures. In addition, Nors employees will be required to report any and all incidences/accidents/near misses according to company policies

Nors is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. We recognize our obligations and responsibilities as an employer and encourage applications from all qualified candidates including members of visible minorities.

Nors will accommodate people with disabilities during the recruitment and assessment processes. If accommodation is requested, Nors will consult with the applicant and arrange for the provision of suitable accommodation that considers the applicant’s needs.