Customer Service Representative

Salary Range

• $48,000 annually + commission + vechicle allowance

What's the challenge?

As our Customer Service Representative, you'll play a integral role in handling complaints, provide appropriate solutions for customers, and follow up to resolve any issues their customer's experience.

Experience Required: 

• Sales/Marketing certificate, diploma, degree, etc. 
• Related Experience, is an asset
•  Working knowledge of computers and Microsoft software.
• Solid knowledge of equipment systems and repairs
• Good communications skills with peers and supervisors
• Committed to continuous learning
• Strong technical background and capable of communicating with technicians and customers 
• Health & Safety Knowledge – OH & S rules and regulations guidelines

What do we expect from you?

• “Service First”. It’s our company slogan and you are driven to support external and internal customers with exceptional solutions. You’ll recognize that our customers’ livelihoods depend on the service they receive from our team.
• Safety Minded.  First and foremost – you work safely, following all safety programs and procedures – every time.  We have adopted best practices when developing our systems and procedures and you’ll become a champion for consistently staying in the lines.
• Certification.  You have done the hard work and training required to earn certification within Marketing/Sales and you’re ready to apply all that you have learned at Nors.
• Keeping Your Cool.  You may need to work under pressure while maintaining a strong focus on quality service.  The pace can be fast, the hours can be long during busy cycles and you may also need to work overtime.  You will also realize that you need to recharge regularly – we insist that you take your vacation time!
• Relationship Builder. You’re going to get to know your customers, their equipment, and their business.  You’ll build rapport and trust and you’ll be able to provide information and solutions to keep your customers up and running.
• Vigilance.  Report customer satisfaction, trends and other useful information to your service supervisor.  Report any possible leads for equipment sales to the sales team.  Develop rapport with customers and be the eyes and ears of the branch; take opportunities to make a difference.
• Mentorship.  Listen actively and perform competence analysis of apprentice technicians.  Identify areas for them to improve and provide on the job training to assist in their development.
• Organization.  This is a detail-oriented position and you have already developed personal systems for organizing your work, ensuring you are prepared with information, parts and specialty tooling prior to attending a worksite.

What will you find here?

We’re a growing business in an exciting industry.  This is a full-time, permanent position and we offer a competitive compensation package, which includes full health and dental, disability, family assistance and a company-sponsored RRSP plan. You’re going to have an amazing feeling of fulfillment when your efforts drive us to become each customer’s first choice for service, equipment and parts.