Service Manager

What's the challenge?

You’ll love working here…….

As our Service Manager, you’ll play an integral role in managing the day‐to‐day operation of the service department in compliance with the company’s established policies and procedures, as well as ensuring compliance with environmental regulations and safety program.  Working with the branch manager, you play a key role in attaining the company’s short and long‐term objectives. As part of the leadership team, you play a key role in recruiting and developing our employees.

What do we expect from you?

You’ll fit right in with ……

• “Service First”. It’s our company slogan and you are driven to support your team by facilitating their ability to provide exceptional solutions for our customers.  You’ll recognize that our customers’ livelihoods depend on the service they receive from our team.
• Certification.  You have done the hard work and training required to earn certification as a Red Seal Heavy Equipment Technician. OR, you have equivalent education and experience to enable you to communicate with heavy equipment technicians, customers, and OEM resources. You’re ready to apply all that you have learned to make Nors Construction Equipment Canada your customers’ first choice.
• Relationship Builder. You’re going to get to know your team, peers, customers, and their equipment and business.  Your communication skills, optimism and passion will contribute to improving your team’s work experience and the customer’s business experience.
• You demonstrate Leadership by staying engaged and focused on the task at hand, setting a positive tone that influences your business and those around you. Your ability to create structure and prioritize tasks enhances productivity and drives results. You lead from a place of service, always mindful of building a strong, resilient team. Your deep understanding of safe work practices and familiarity with safety management systems further reinforce your commitment to a safe and effective work environment.
• Tech savvy.  You will be comfortable with learning new software and have strong computer skills.
• Financial Knowledge. You apply financial management principles to ensure decisions are fiscally sound and responsible.  You have experience with full-cycle financial management from budgeting to monthly and quarterly analysis and the ability to make decisions to stay on track.

What will you find here?

What’s in it for you……

We’re a growing business in an exciting industry.  This is a full-time, permanent position and we offer a competitive compensation package, which includes full health and dental, disability, family assistance and a company sponsored RRSP plan. You’re going to have an amazing feeling of fulfilment when your efforts drive us to become each customer’s first choice for service, equipment and parts.