Field Technician

With a legacy of over 90 years, we continue to grow and strengthen our presence in the 7 countries where we operate, with more than 100 units and representation of leading brands in our business areas.
Every day, we strive to meet market needs with excellent solutions, equipment, and services — and we believe we have the best talent to deliver on those expectations.

Ready to take the next step in your career?
Your new opportunity might be right here.

We are looking for a Field Technician to join our Service team in Burlington.

MISSION 

As a member of the Service team, the Field Technician must be a highly motivated team player who completes the duties required in a professional and timely manner. They will assume overall responsibility for the safe, effective, clean, organized and professional performance. 

DUTIES AND RESPONSIBILITIES:

• Emphasis on the development and implementation of a “Customer Service, customer focused” 
  philosophy, within the department and the branch; represent front line company, resolve clients 
  problems
• Emphasis on increasing revenues, improving operating efficiencies and overall customer satisfaction 
  through the timely completion of field service work; 
• Responsible for all aspects of assigned field service calls, including but not limited to:

o Proactive customer contact in order to properly identify machine faults;

o Timely and accurate diagnosis and repair including computer connection/diagnosis with 
machine to identify fault codes; able to interpret it 
o Effective communication to vendor (Volvo) with respect to Tech Line and / or direct calls in 
order to facilitate accurate diagnosis; able to communicate with workers with training
o Accurate ordering of required parts and follow-up to ensure parts are received in order to 
complete the assigned service work; time cards; what have done, job safety, put all 
information in the system
o Accurate and timely service report submissions (includes time cards); providing information 
on the repairs made on the machines, how long it took and information on the parts repaired
o Care and maintenance of assigned service vehicle and tools; to keep in good condition need 
to clean after work
o Daily vehicle checks and CVOR log-books; checked if the vehicle is in the right conditions, and 
the log-books are working properly
o Effective, open and frequent communication with dispatch and office; up to date; inform them 
of my route, if necessary, they can give me other work that is next door.

• Responsible for the return of un-used parts upon the completion of field service work; once the work 
  is completed we will return unused parts as we do not need them,
• Responsible for ensuring that all field service work/inquiries by customers and or field dispatch are 
  managed in a professional and timely manner at all times; Requests are processed as quickly as 
  possible so that the customer is not lost.
• Performs other duties as assigned

CORE COMPETENCIES:

• Exceptional customer service skills;
• Must possess excellent written and oral communication skills;
• Excellent computer skills (Email, Vendor website, Prosis, Tech. Line);
• Excellent time management skills;
• Proficient with hand tools, computer tools, torches, welding equipment, air tools etc.
• Red seal 421A mechanic licence  

EDUCATION/TRAINING:

• Post-secondary diploma and/or relevant work experience required;
• Licensed Heavy Equipment Certification/license or equivalent. 

HEALTH AND SAFETY

It is our expectation that all Nors Employees will conduct their work in a safe manner, abide by all Nors safety policies and report all hazardous conditions and unsafe work procedures. In addition, Nors employees will be required to report any and all incidences/accidents/near misses according to company policies

Nors is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. We recognize our obligations and responsibilities as an employer and encourage applications from all qualified candidates including members of visible minorities.

Nors will accommodate people with disabilities during the recruitment and assessment processes. If accommodation is requested, Nors will consult with the applicant and arrange for the provision of suitable accommodation that considers the applicant’s needs.