Field Technician

Job Description:

SUMMARY

As a member of the Service team, the Field Technician must be a highly motivated team player who completes the duties required in a professional and timely manner. The hired HD Field Mechanic will be responsible to work in a safe , effective, clean, organized and professional work environment at all times to ensure Nors’s surpasses our customer’s expectations.

DUTIES AND RESPONSIBILITIES

• Emphasis on the development and implementation of a “Customer Service, customer focused” philosophy, within the department and the branch;
• Emphasis on increasing revenues, improving operating efficiencies and overall customer satisfaction through the timely completion of field service work;
• Responsible for all aspects of assigned field service calls, including but not limited to:
• Proactive customer contact in order to properly identify machine faults;
• Timely and accurate diagnosis and repair including computer connection/diagnosis with machine to identify fault codes;
• Effective communication to vendor (Volvo) with respect to Tech Line and / or direct calls in order to facilitate accurate diagnosis;
• Accurate ordering of required parts and follow-up to ensure parts are received in order to complete the assigned service work;
• Accurate and timely service report submissions (includes time cards);
• Care and maintenance of assigned service vehicle and tools;
• Daily vehicle checks and CVOR log-books;
• Effective, open and frequent communication with dispatch and office;
• Responsible for the return of un-used parts upon the completion of field service work;
• Responsible for ensuring that all field service work/inquiries by customers and or field dispatch are managed in a professional and timely manner at all times;